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How to Get Starlink in Zimbabwe (2025 Guide)

Estimated read time: 3 minutes

Quick Summary

  • What it is: A satellite internet service ideal for rural and remote areas.
  • Official Status: Must be licensed by POTRAZ to operate legally. Always check for the latest updates.
  • How to Order: The hardware ("kit") is ordered directly from the official Starlink website.
  • Payment: Requires a foreign currency payment method (e.g., Visa/Mastercard).
  • Installation: A self-install process that requires a clear view of the sky.

Starlink provides high-speed, low-latency internet via a constellation of satellites, making it a powerful option for areas with poor traditional internet infrastructure. However, its use is subject to national telecommunications regulations.

Step 1: Check the Legal and Service Status

Before ordering, it is crucial to understand the regulatory environment.

  1. Check POTRAZ Approval: The Postal and Telecommunications Regulatory Authority of Zimbabwe (POTRAZ) is responsible for licensing services like Starlink. Check the official POTRAZ website or recent news for the current licensing status. Using an un-licensed service can carry legal risks.
  2. Check Starlink's Website for Availability: Go to the official Starlink website and enter your address to confirm that service is available in your specific area.

Step 2: Ordering the Hardware

The Starlink Kit (which includes the satellite dish, or "Dishy," a router, and cables) must be ordered directly from the source.

  1. Place Order Online: On the Starlink website, you will place an order for the hardware kit and pay for the first month of service.
  2. Payment Method: You will need an international payment method, such as a Visa or Mastercard linked to a Nostro FCA, as payments are processed in foreign currency.
  3. Shipping and Customs: The kit will be couriered to your address. You will be responsible for any applicable ZIMRA customs duties and clearance fees upon its arrival in Zimbabwe.

Step 3: Installation and Setup

Starlink is designed for easy self-installation.

  1. Find a Clear View: The most critical step is finding a location for the dish that has a wide, unobstructed view of the sky, away from tall trees and buildings.
  2. Use the App: The Starlink mobile app has a tool to help you scan the sky and find the optimal installation spot.
  3. Assemble and Power On: Assemble the dish on its mount, connect the cables to the router, and plug it into a power source. The dish will automatically orient itself to connect with the satellites.
  4. Connect to Wi-Fi: Once the system is online, you can connect your devices to the new Starlink Wi-Fi network.

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Common Pitfalls to Avoid

  • Ignoring Regulations: Always prioritize understanding the current legal status of the service with POTRAZ to avoid any potential issues.
  • Poor Dish Placement: Obstructions are the number one cause of poor performance and dropouts. Take the time to find the best possible location with the clearest view of the sky.
  • Customs Surprises: Be prepared for customs duties and taxes when the kit arrives. These are separate from the purchase price and can be significant.