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How to Get a Municipal Water Connection

Estimated read time: 2 minutes

Quick Summary

  • Provider: Your local council or municipality (e.g., City of Harare, Bulawayo City Council).
  • Account Type: Water is a post-paid service; you are billed for your monthly consumption.
  • New Connection: Requires an application at your local council office.
  • Key Documents: Proof of ownership (Title Deed) or a valid lease agreement.
  • Billing: Your water bill is often combined with other council rates and charges.

Connecting to the municipal water supply is handled by your local authority. The process involves opening an account in your name to be billed for water usage and other council services.

Step 1: Applying for a New Water Connection

This process is for new properties or for opening a new account when you move into a property.

  1. Visit Your Local Council Office: Go to the revenue hall or water department of your local municipal office.
  2. Gather Documents: You will need the following:
    • A copy of the property's Title Deed if you are the owner.
    • A copy of your valid lease agreement if you are a tenant.
    • A copy of your National ID.
  3. Complete Application Forms: Fill out the required forms to open a new account in your name.
  4. Pay a Deposit: You will likely be required to pay a security deposit, which is refundable when you close the account.
  5. Connection: The council will then schedule a time to connect your property to the main water line and install a water meter.

Step 2: Understanding Your Bill

Municipal water is a post-paid service, meaning you receive a bill at the end of each month for the water you have used.

  • Meter Reading: A council employee should read your water meter each month to record your consumption.
  • Combined Bill: Your water bill is usually part of a single statement from the council that also includes other charges like property rates, refuse collection, and sewer fees.
  • Paying Your Bill: You can pay your bill at the council's revenue hall, through your bank, or via mobile money platforms that have the council listed as a biller.

Common Pitfalls to Avoid

  • Letting Arrears Accumulate: Unpaid council bills accumulate interest and can lead to water disconnection. It's important to pay your bill on time or make a payment plan with the council if you are struggling.
  • Not Reporting Leaks: A water leak on your property (after the meter) can lead to a massive bill. If you suspect a leak, get it fixed by a plumber immediately. If you suspect a leak *before* your meter, report it to the council.
  • Not Checking Your Bill: Review your bill each month to ensure the meter readings are accurate and you are not being overcharged.