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How to Get Internet & Mobile Services in Zimbabwe

Quick Summary

  • Main Mobile Providers: Econet, NetOne, Telecel.
  • Main Home Internet Providers: TelOne (ADSL/Fibre), Liquid Home, Telco.
  • Mobile SIM Registration: Mandatory. You need your National ID to register a new SIM card.
  • Data: Almost always purchased in pre-paid bundles.
  • Home Internet: Often requires an application process and installation.

Getting connected with mobile and internet services is essential for modern life. Zimbabwe has several providers, each offering different types of services.

Step 1: Getting a Mobile SIM Card

This is the most common way to get connected and is required for mobile data.

  1. Choose a Provider: The main mobile network operators are Econet, NetOne, and Telecel. Your choice may depend on network coverage in your area.
  2. Visit an Agent or Shop: Go to an official shop or authorized agent of your chosen provider.
  3. Register Your SIM: You must register your new SIM card. This is a legal requirement. You will need your original National ID, and the agent will take your details. This process is known as "SIM registration."
  4. Activate: Once registered, the SIM card is activated, and you can start using it.

Step 2: Buying Data Bundles

Internet access on mobile is typically sold in pre-paid packages known as "bundles."

  • USSD Menus: Each provider has a USSD code you can dial to buy data bundles using your airtime balance (e.g., *143# for Econet).
  • Mobile Apps: Providers often have their own apps for easier bundle purchasing.
  • Bundle Types: Providers offer many different types of bundles, such as daily, weekly, monthly, and even specific bundles for social media (WhatsApp, Facebook). Choose the one that best suits your needs.

Step 3: Getting Home Internet (Fibre/ADSL)

For a faster and more stable connection at home, you can apply for a fixed internet service.

  1. Check for Coverage: The first step is to check which providers offer service in your specific neighbourhood. The main providers are TelOne (offering ADSL and Fibre) and Liquid Home (offering Fibre).
  2. Application Process: You will need to visit the provider's office or apply online. You'll need your ID and proof of residence.
  3. Installation: The provider will schedule a time for a technician to come to your home to install the necessary equipment, such as a modem or fibre optic line. This often involves an installation fee.
  4. Payment: Home internet is usually a pre-paid service where you pay a fixed amount for a certain data package each month.

Common Pitfalls to Avoid

  • Not Checking Coverage First: Before committing to a home internet provider, make sure they have reliable service in your area. Ask neighbours for their experiences.
  • Letting Bundles Expire: Most mobile data bundles have an expiry date. Be aware of this so you don't lose the data you've paid for.
  • Ignoring Fair Use Policies: Some "unlimited" home internet packages have a Fair Use Policy, which may slow down your speed after you've used a certain amount of data. Read the terms and conditions.