How to Apply for a New e-Passport in Zimbabwe (2025 Guide)

This guide covers the official process for applying for the new Zimbabwean e-passport from within Zimbabwe. The system requires an online payment and booking before your in-person visit.

Step 1: Online Application and Payment

The first step is completed online. You will need access to a debit/credit card (e.g., Visa or Mastercard) for the USD payment.

1. Visit the official Zimbabwe e-Passport application portal.
2. Fill in your personal details exactly as they appear on your documents.
3. Select the type of passport you require (Ordinary 7-day, Emergency 48-hour).
4. Make the payment online using a valid card. The fee is in USD.
5. After successful payment, you will be able to download and print your application form.
6. The system will then prompt you to book an appointment at your nearest Civil Registry office.

Step 2: Gather Your Documents

You must bring the **original documents plus one clear photocopy** of each to your appointment.

• Printed & Completed Application Form from the online portal.
• Original Long Birth Certificate and a copy.
• Original National Identity Document (ID) and a copy.
• Your Expired or Current Passport (if applicable) and a copy of the bio-data page.
• For lost passports, you need an original police report and must pay a penalty fee.
• Marriage Certificate / Divorce Order (for married/divorced female applicants) and a copy.

Step 3: The Biometrics Appointment

On your scheduled date, go to the Civil Registry office with all your documents.

1. Document Vetting: Your application form and supporting documents will be checked for accuracy.
2. Biometrics Capture: You will have your fingerprints and a digital photograph taken.
3. Confirmation: You will be given a receipt with a collection date. Keep this safe.